Customer Support Manager (Full-Time)

Customer Support Manager (Full-Time)

Location: Remote | Email: careers@gems-kingdom.com

Are you a compassionate leader with a knack for resolving customer issues and enhancing satisfaction? Gems Kingdom is looking for a dedicated Customer Support Manager to ensure our customers receive world-class service.

Key Responsibilities

• Oversee and manage all customer support activities, including inquiries and complaint resolution.
• Develop and implement strategies to improve customer satisfaction.
• Train and mentor customer support team members.
• Monitor customer feedback and suggest actionable improvements.
• Collaborate with teams to address product or service-related challenges.

Requirements

• Proven experience in a customer support role, with leadership responsibilities preferred.
• Strong knowledge of CRM tools like Zendesk, Freshdesk, or HubSpot.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple priorities.
• A passion for customer satisfaction and continuous improvement.

Benefits

• Work with a mission-driven brand committed to spiritual growth and mindfulness.
• Competitive salary and performance-based incentives.
• Opportunities for professional development and growth.