FAQ

What are your delivery times?

The usual processing time for our orders is 2 to 3 business days. After that, it takes 7 to 12 business days to receive your order at your home.

 

I don't like my product. What to do in this case?

 

Don’t' worry, if you don't like your product, you have 30 days to return it to us.

To initiate a return, please contact our support team at support@gems-kingdom.com. Kindly provide two videos: one showing the unpacking of the product upon receiving it and another showing the packing process before returning it. Our return address will be shared with you after reviewing your request.

 

How do I track my order?

Once the package is shipped, you will receive a link by email to track the status of your order.

 

Is payment secure on your store?

Yes, we use Shopify Payment as a secure payment method on our store. 

Shopify Payment is an online payment platform that is known for its high level of security and reliability.

Your payment information is encrypted and protected from fraud, ensuring the privacy and security of our customers' transactions.

 

I received the wrong item. What to do?

If you have received the wrong item, please contact our support: support@gems-kingdom.com. Kindly provide the video showing the unpacking of the product upon receiving it.