Snake Necklace With Charming Jade

As most of our pieces are costume jewellery made from silver or gold plated titanium, they need special looking after for you to enjoy the beauty for a longer period of time. Here’s a list of tips for you on how to care for your jewellery.

Avoid Water
Do not place next to a heater, window, air conditioner, or in the bathroom. Do not wear in the pool.

Avoid Sweat
Remove jewellery when exercising or doing any other demanding physical work, as sweating causes the jewellery to tarnish.

Storage
Storing in our original boxes or pouches is the best way to keep your jewellery. A zip plastic bag is a great alternative if you no longer have the packaging.

Avoid Cosmetics
Apply scents or cosmetics before you put on your jewellery. Perfumes and lotions will tarnish the jewellery.

What are your delivery times?

The usual processing time for our orders is 2 to 3 business days. After that, it takes 7 to 12 business days to receive your order at your home.

I don't like my product. What to do in this case?

Don’t' worry, if you don't like your product, you have 30 days to return it to us.

To initiate a return, please contact our
support team at support@gems-kingdom.com. Kindly provide two videos: one showing the unpacking of the product upon receiving it and another showing the packing process before returning it. Our return address will be shared with you after reviewing your request.

How do I track my order?

Once the package is shipped, you will receive a link by email to track the status of your order.

Is payment secure on your store?

Yes, we use Shopify Payment as a secure payment method on our store. 

Shopify Payment is an online payment platform that is known for its high level of security and reliability.

Your payment information is encrypted and protected from fraud, ensuring the privacy and security of our customers'
transactions.

I received the wrong item. What to do?

If you have received the wrong item, please contact our support: support@gems-kingdom.com. Kindly provide the video showing the unpacking of the product upon receiving it.